Customers may be searched or wanded before they are allowed access to the venue. If you or your bag aren't searched and/or wanded that doesn't mean the stewards are not doing their job - searchers are just one component of the security measures in place.
No bags larger than an A3 size (approximately 40cm x 35cm x 19cm) will be permitted in the venue and there is no facility to store items at the venue.
There is a luggage storage location in Sheffield City Centre based at Nalla’s convenience at the top of Church Street, its open 24hrs and it takes left luggage.
Cameras and audio and video equipment are not allowed. Please ensure that all mobile phones, i pads, recording devices or alarms are switched off before entering the auditorium.
The following items are not permitted into the venue, it includes but is not exclusive so please don't bring anything with you that cant be left behind..we don't have any storage facilities;
- Cans
- Glass Bottles
- Perfume Bottles
- Own Hot Drinks and Food
- Pyrotechnics including flares, smoke bombs & fireworks
- Flammable liquids
- Luggage & large bags/rucksacks
- Illegal substances
- Laser pens/pointers
- Video equipment, professional cameras, laptops, ipads & Go Pro
- Knives or any items that can be used as a weapon
- Signs, banners, balloons, flags on poles or selfie sticks - poles with/without any attached items can not be any longer than 1 foot (includes umbrella's)
- Air horns, whistles, or any noise-making devices
- Pressurised containers such as aerosol sprays
Yes. There is a ramp on the front of the building for wheelchair users - this leads to the main entrance. We have lifts to all floors except the Memorial Hall balcony level, accessible toilets on every level and hearing loops in our auditoriums. We also welcome guidance dogs. If you need assistance at the venue, please do not hesitate to contact any of our stewards who will assist wherever possible.
More InfoNo. We are a cashless venue.
The City Bar at Sheffield City Hall offers the perfect place to meet before a show for a relaxing drink and a catch up with friends or colleagues. The fully licensed bar serves a range of alcoholic and soft drinks, as well as hot drinks.
Please call our Stage Door on 0114 223 3740 and select the lost property option.
Monday - Friday: 10am - 4pm
If there is an event taking place in the Oval Hall the Box Office will be open until the show begins.
For Saturday & Sunday performances, the Box Office will open one hour prior to the start of the event.
The age restriction for each event can vary depending on the content of the show. Age restrictions can be found on each individual event page.
Still Have Questions?
Can't find the answer you’re looking for? Please reach out to our Customer Service Team.