Accessibility
Our Venue is committed to providing all guests with a clean, safe and fun experience.
Accessible Wheelchair Tickets
These tickets are for wheelchairs users and their companions only, these can be purchased online through our ticket service provider Ticketmaster.
If you require Accessible Seating/ Accessible Standing and do not have a wheelchair then please contact the venue Accessibility Team on 01142 565 593.
Our dedicated team will also be able to select tickets that suit your individual access requirements, including accommodations for Assistance Dogs, visual or hearing impairments, and other specific needs. You can also get in touch via accessteam@sheffieldcityhall.co.uk
Our accessible seating areas offer excellent stage views and are designed for wheelchair users, companions and customers with with limited mobility.
These seats are conveniently located on the same level as the concourse, eliminating the need to use steps.
Accessible seating is positioned near exits and toilet facilities for added convenience.
For accessible guests who do not require a wheelchair space and are comfortable using steps, seating is also available in other areas of the venue.
Please call our dedicated Accessible booking line on 01142 56 55 93, phones lines are open Monday to Friday 10am to 4pm.
Assistance dogs are welcome in all areas of the building.
If you wish to bring an assistance dog please call our Accessible booking line on 01142 56 55 93 and a member of our team will allocate you the most suitable seating available. Or alternatively please use our contact below
We offer hearing assistance to our customers with the Sennheiser Tourguide 2020-D system. This transmits an audio feed of the event using FM radio frequencies.
Due to the limited number of devices we strongly recommend you book in advance. If you require a headset please make this known at the time of booking your event ticket. You can book via our dedicated access via email us below.
Stethoset receivers earphones are built in - for people who need a clearer audio feed, predominantly spoken word type events where background noise and reverberation in the hall reduces the intelligibility of what customers hear.
Bodypack receivers - with 3.5 mm audio port - as above, but for people who want to use their own earphones/headphones OR for hearing aid users via an induction neck loop.
Induction neck loops - for use with the bodypack receivers, they plug into the audio port and then create a small induction loop for the user to then connect their hearing aid to.
Sheffield City Hall has designated access points for wheelchairs users:
Foyer & Oval Hall
When looking at the main entrance to the City Hall there is an access ramp located at the front of the building to the left hand side, behind the row of poster adverts (///dips.files.matter - What 3 Words).
Memorial Hall
Entry to the Memorial Hall, which is located at the back of the City Hall (///notes.degree.torn - What 3 Words), is ground level making the stalls area accessible for all. Please note that the balcony level seats in the Memorial Hall are only accessible via stairs.
Ballroom
Entrance to the Ballroom is at the side of the City Hall (///punt.comb.counts - What 3 Words) and customers can gain access to the Ballroom via a lift at the Ballroom entrance.
Yes. We have accessible toilets on every level.
Oval Hall x 4
Memorial Hall x 1
Ballroom x 1
Yes. There is a ramp on the front of the building for wheelchair users - this leads to the main entrance. We have lifts to all floors except the Memorial Hall balcony level.
We also welcome guidance dogs. If you need assistance at the venue, please do not hesitate to contact any of our stewards who will assist wherever possible.
Hearing loops are available in our auditoriums.
The following devices are available at our venue:-
Stethoset receivers earphones are built in - for people who need a clearer audio feed, predominantly spoken word type events where background noise and reverberation in the hall reduces the intelligibility of what customers hear.
Bodypack receivers - with 3.5 mm audio port - as above, but for people who want to use their own earphones/headphones OR for hearing aid users via an induction neck loop.
Induction neck loops - for use with the bodypack receivers, they plug into the audio port and then create a small induction loop for the user to then connect their hearing aid to.
If you require a BSL interpreter please email us as soon as possible.
Email Us
Need Further Help?
Can't find the answer you’re looking for? Please reach out to our Accessibility Team.