Accessibility
Our Venue is committed to providing all guests with a clean, safe and fun experience.
Accessible Wheelchair Tickets
Wheelchair spaces and companion tickets can be purchased online through Ticketmaster or by contacting our dedicated Accessibility Team on 0114 256 5593.
If you require accessible seating or accessible standing and do not use a wheelchair, our Accessibility Team can help you find the most suitable tickets based on your individual requirements. We can provide support for a range of access needs, including assistance dogs, visual or hearing impairments, and other accessibility requirements.
You can also contact the team by email at accessteam@sheffieldcityhall.co.uk for advice and booking assistance.
Our accessible seating areas offer excellent views of the stage and are designed for wheelchair users, companions and customers with limited mobility.
These seats are conveniently located on the same level as the stalls, so there is no need to use steps.
Accessible seating is also located close to exits and toilet facilities for added convenience.
If you are an accessible guest who does not require a wheelchair space and are comfortable using steps, we also have accessible seating available in other areas of the venue.
Please call our dedicated Accessible booking line on 01142 56 55 93, phones lines are open Monday to Friday 10am to 4pm.
Our Box Office is also open for in person bookings Monday to Friday 10am to 4pm, where we also have a hearing loop system and a dedicated lower counter available.
We accept the following documents for a free companion/carer ticket.
- DLA award - any rate
- PIP award - any rate
- Carers allowance – along with Attendance Allowance
- A nimbus Access Card with the+1 symbol
- Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse.
- Blind or partially sighted registration certificate (BD8 or CVI certificate)
- A personal letter from the GP, community nurse or social worker
- War Pensions Mobility allowance
- Recognised Assistance Dog ID card
We recognise that the evidence above is not definitive. If you do not have any of the above evidence but wish to apply for the above access facilities, please state why you require them. This will be judged on a case-by-case basis.
If you are deaf, have hearing loss or have a speech impairment, Relay UK can connect you to a relay assistant to make a phone call to our accessibility team to book on your behalf. By simply downloading the app and linking it to your phone number, you can use the relay service on your smartphone, tablet or PC. This is a confidential relay service and a Relay Assistant will speak, or type what you're saying to us.
It’s free to use the Relay UK service. You will only pay your normal charges for any calls you make. Check with your phone provider for more details.
Read MoreUnfortunately, we do not have a dedicated on-site car park, but you can park in the Q Park, Rockingham Street, which is less than 500 meters from the City Hall. This can be booked online using the below link.
This link will give you a 35% discount on your parking. There are a number of parking spaces available for Blue Badge holders on Holly Street - please note that this is operated via Sheffield City Council and is strictly a first come first served basis.
More InformationAssistance dogs are welcome in all areas of the building.
If you wish to bring an assistance dog please call our Accessible booking line on 01142 56 55 93 and a member of our team will allocate you the most suitable seating available. Or alternatively please use our contact below
We offer hearing assistance to our customers with the Sennheiser Tourguide 2020-D system. This transmits an audio feed of the event using FM radio frequencies.
Due to the limited number of devices we strongly recommend you book in advance. If you require a headset please make this known at the time of booking your event ticket. You can book via our dedicated access via email us below.
Stethoset receivers earphones are built in - for people who need a clearer audio feed, predominantly spoken word type events where background noise and reverberation in the hall reduces the intelligibility of what customers hear.
Bodypack receivers - with 3.5 mm audio port - as above, but for people who want to use their own earphones/headphones OR for hearing aid users via an induction neck loop.
Induction neck loops - for use with the bodypack receivers, they plug into the audio port and then create a small induction loop for the user to then connect their hearing aid to.
Yes. There is a ramp on the front of the building for wheelchair users - this leads to the main entrance. We have lifts to all floors except the Memorial Hall balcony level.
We also welcome guide dogs. If you need assistance at the venue, please do not hesitate to contact any of our stewards who will assist wherever possible.
Hearing loops are available in our auditoriums.
The following devices are available at our venue:-
Stethoset receivers earphones are built in - for people who need a clearer audio feed, predominantly spoken word type events where background noise and reverberation in the hall reduces the intelligibility of what customers hear.
Bodypack receivers - with 3.5 mm audio port - as above, but for people who want to use their own earphones/headphones OR for hearing aid users via an induction neck loop.
Induction neck loops - for use with the bodypack receivers, they plug into the audio port and then create a small induction loop for the user to then connect their hearing aid to.
If you require a British Sign Language (BSL) interpreter for one of our events, please contact our team as early as possible so that arrangements can be made. To ensure your request is accommodated, we ask that customers notify the venue directly at least 6 weeks before the event. If the event is less than 6 weeks away, please inform us at the time of booking so that we can make every effort to arrange appropriate services.
Email UsFor customers buying stalls tickets, please note that Stalls seating is not tiered, and customers may stand during the performance. Standing or Dancing will NOT be permitted in the Circle or Balcony, due to Health & Safety reasons. Patrons who therefore do not wish to stand or have an obstructed view due to dancing during concerts need to book tickets in these areas.
Sheffield City Hall has designated access points for wheelchairs users:
Foyer & Oval Hall
When looking at the main entrance to the City Hall there is an access ramp located at the front of the building to the left hand side, behind the row of poster adverts (///dips.files.matter - What 3 Words).
Memorial Hall
Entry to the Memorial Hall, which is located at the back of the City Hall (///notes.degree.torn - What 3 Words), is ground level making the stalls area accessible for all. Please note that the balcony level seats in the Memorial Hall are only accessible via stairs.
Ballroom
Entrance to the Ballroom is at the side of the City Hall (///punt.comb.counts - What 3 Words) and customers can gain access to the Ballroom via a lift at the Ballroom entrance.
Certainly, please contact us on 01142 56 55 93 to arrange.
The City Hall is working with Attitude is Everything, which is an organisation that supports the music industry to make live music events more accessible. We have achieved a bronze award and will continue to support the organisation, improving access to live music for people with disabilities.
For more information about the organisation, attitude is everything, you can visit their website www.attitudeiseverything.org.uk.
Need Further Help?
Can't find the answer you’re looking for? Please reach out to our Accessibility Team.