The safety & security of our customers has always been, and continues to be, our highest priority.

We ask all those set to attend a show to pay close attention to the Safety & Security procedures for the City Hall.

Please find below the venue's general security procedures - these are in place as a matter of course at the venue but some shows may require some specific measures to be place and these will be listed on this web site on the page of the event you are attending - please ensure you check before you travel as this information is usually announced the week of the show and can often be updated. Please ensure you read this information ahead of every visit as the procedures may be different from your last visit to the venue.

A number of items are prohibited from the venue, including backpacks, holdalls and suitcases. See full list of prohibited items below. The venue will not be responsible for late admission or non-admission as a result of this policy. All bags will be searched. Admission constitutes consent to search. No bags larger than an A3 size (approximately 40cm x 35cm x 19cm) will be permitted in the venue and there is no facility to store items at the venue. We do not allow you to bring your own food and drink into the venue, please note each person is allowed 1 bottle of water, max 500ml in a sealed plastic bottle. 

Please cooperate with our team and allow time for security checks.

The additional security procedures will slow entry to the venue and we advise that everyone arrives as close to the doors open time is possible.

Specifically following events in places where large numbers of public gather we are implementing heightened security procedures. However, because of the sensitive nature of these protocols, we cannot elaborate further on the specific details. We would ask that customers be patient and understanding where this might impact on queue times and / or the prohibition of items permitted on the premises. We will make every effort to communicate this information to customers as quickly and clearly as we can.

The venue is covered with surveillance cameras that operate inside & outside the venue 24/7.

Customers may be searched or wanded before they are allowed access to the venue.  If you or your bag aren't searched and/or wanded that doesn't mean the stewards are not doing their job - searchers are just one component of the security measures in place.

It is a criminal offence to bring smoke bombs, flares & fireworks into the venue - search dogs will be on site for many events.