The City Hall has lifts to all floors and accessible toilets are available on all levels.

 Click here to view & download the How To Book your access / ambulant tickets guide.

Accessible Wheelchair Tickets – These tickets are for wheelchairs users and their companions only, these can be purchased online through our ticket service provider Ticketmaster


If you require Accessible Seating/ Accessible Standing and do not have a wheelchair then please contact the venue Accessibility Team on 01142 565 593.


Our dedicated team will also be able to select tickets that suit your individual access requirements, including accommodations for Assistance Dogs, visual or hearing impairments, and other specific needs. You can also get in touch via



Accessibility Throughout Sheffield City Hall

Sheffield City Hall has designated access points for wheelchairs users:

Foyer & Oval Hall

When looking at the main entrance to the City Hall there is an access ramp located at the front of the building to the left hand side, behind the row of poster adverts (///dips.files.matter - What 3 Words).

Memorial Hall

Entry to the Memorial Hall, which is located at the back of the City Hall (/// - What 3 Words), is ground level making the stalls area accessible for all. Please note that the balcony level seats in the Memorial Hall are only accessible via stairs.


Entrance to the Ballroom is at the side of the City Hall (///punt.comb.counts - What 3 Words) and customers can gain access to the Ballroom via a lift at the Ballroom entrance.

Blind & Partially Sighted

Assistance dogs are welcome in all areas of the building. If you wish to bring an assistance dog please call our Accessible booking line on 01142 56 55 93 and a member of our team will allocate you the most suitable seating available. Or alternatively please use our contact us at

Assistive Listening Devices
We offer hearing assistance to our customers with the Sennheiser Tourguide 2020-D system. This transmits an audio feed of the event using FM radio frequencies.

Due to the limited number of devices we strongly recommend you book in advance. If you require a headset please make this known at the time of booking your event ticket. You can book via our dedicated access via email only at 

The following devices are available at our venue:

Stethoset receivers earphones are built in - for people who need a clearer audio feed, predominantly spoken word type events where background noise and reverberation in the hall reduces the intelligibility of what customers hear.

Bodypack receivers - with 3.5 mm audio port - as above, but for people who want to use their own earphones/headphones OR for hearing aid users via an induction neck loop.

Induction neck loops - for use with the bodypack receivers, they plug into the audio port and then create a small induction loop for the user to then connect their hearing aid to.

Booking Tickets

Accessible tickets - these can be purchased online through our ticket service provider website Ticketmaster (click here to view our "How to book accessible tickets online guide"), or through our Accessible Tickets Line on: 0114 256 5593, lines open Mon - Fri 10-4pm or by text relay service via

If you require a companion ticket, but do not require seating for those with wheelchair accessibility needs or ambulant accessibility needs, these will not be able to be booked online - please call us on our accessible bookings line instead.

Alternative Formats

The Event Guide, City Hall Brochure, The Sheffield International Concert Season Brochure and Concert Programmes are available in large format. Please email to request copies. 

For further enquiries regarding disabled access information please contact Sheffield City Hall on 0114 2565593 or email us at