The City Hall has lifts to all floors and accessible toilets are available on all levels.

Please be aware that as from March 2020, and as part of the venues COVID19 response, the venue, our box office and all the contact telephone numbers listed on this web site are not staffed - the only way to contact the Sheffield City Hall is by emailing

All accessible tickets can be purchased online through our ticket service provider website Ticketmaster -  Click here to view & download the How To Book your access / ambulant tickets guide.

Accessibility Throughout Sheffield City Hall

Sheffield City Hall has designated access points for wheelchairs users:

Foyer & Oval Hall

When looking at the main entrance to the City Hall there is an access ramp located at the front of the building to the left hand side, behind the row of poster adverts.

Memorial Hall

Entry to the Memorial Hall, which is located at the back of the City Hall, is ground level making the stalls area accessible for all. Please note that the balcony level seats in the Memorial Hall are only accessible via stairs.


Entrance to the Ballroom is at the side of the City Hall and customers can gain access to the Ballroom via a lift at the Ballroom entrance.

Hard of Hearing

An infrared sound amplification system is available in the Oval Hall on the Stalls and Circle levels. Please note, seats on the Balcony level are not covered. Both loop and conventional headsets are available.

Headsets must be booked in advance via the venue Box Office. Upon arrival on the day of the event, please speak to a member of Box Office staff to receive your headset.

Blind & Partially Sighted

Assistance dogs are welcome in all areas of the building.

Booking Tickets

Accessible tickets these can only be purchased online through our ticket service provider website Ticketmasterclick here to view our "How to book accessible tickets online guide".

Alternative Formats

The Event Guide, City Hall Brochure, The Sheffield International Concert Season Brochure and Concert Programmes are available in large format. Please contact the marketing team on the General Enquires number 0114 223 3740 or email to request copies. 

For further enquiries regarding disabled access information please contact Sheffield City Hall on 0114 2565593