Coronavirus (COVID-19) update
12th August 2020
The health and wellbeing of all our customers is our absolute priority at SIV.
Following the latest government update & the move into the Stay Alert stage our golf courses are now open - click here for further information on the opening of our golf courses.
The City Hall remains closed for all public events. As part of the on-going Covid-19 pandemic, there is no prospect of any of our indoor entertainment venues being able to re-open until the Government gives the go ahead for mass gatherings to take place.
Very regrettably, we have this week (6th July 2020) begun consulting with staff on the possible need to make redundancies in order to reduce the operating costs for our venues.
We can confirm categorically that there is no plan for the permanent closure of the Sheffield City Hall.
Sheffield City Trust is continuing to work closely with Sheffield City Council during this difficult time to ensure that there is a sustainable future for the city’s leisure and entertainment venues; with welcome financial subsidy to Sheffield City Trust during this difficult period.
We are working with the industry and event organisers and promoters to plan for a very exciting future and look forward to welcoming you back to the venue as soon as possible.
Health & Wellbeing is at the very heart of our organisation and we are committed to ensuring that we reduce the risk of Coronavirus for all our customers to an absolute minimum.
We’re now pleased to confirm that we plan to begin our phased reopening of our leisure centres from Tuesday 25th August.
Like all sectors, we’ve been hugely affected by coronavirus. Across the country, community facilities such as swimming pools, sports centres and libraries are on the brink of permanent closure because of the financial impact of COVID-19 closures.
Since closing our venues, we’ve been working closely with Sheffield City Council to agree a phased programme of re-opening and confirm a programme of support across all Council-owned venues, without which, none of our facilities would have been financially viable to open.
The venues that we will be reopening in the first wave can be seen below:
Concord Sports Centre
EISS (English Institute of Sport Sheffield)
Hillsborough Leisure Centre
Springs Leisure Centre
Westfield Sports Centre
iceSheffield (once UK Government guidance allows)
Heeley Pool & Gym (Private Hire Only)
We understand that the past few weeks have been frustrating for you, our customers, but it was crucial for us to get this right. Operationally we have been prepared and our venues ready to open, but our reopening plan needed to get the right facility mix to serve our customers, but also be financially viable for us and the council.
We also appreciate that there will be some disappointment regarding Ponds Forge not being on the first phase of reopening. We have no plans to close down Ponds Forge permanently and will continue to closely monitor the situation regarding large-scale events and look to reopen as soon as is practical and reasonable to do so.
All customers will receive further details of our reopening over the next few days. For those customers who will be affected by our phased reopening we will be in touch detailing the options available to you.
We will continue to monitor the on-going Coronavirus outbreak and will update this website.
Should you have any specific questions about your tickets or the show you are attending here at the City Hall there is further information below - these event listing pages will be updated as soon as anything changes so please keep checking back on the website.
If you booked tickets with the City Hall and your event is cancelled:- You don't need to do anything all ticket, booking fees & any pre-show dining bookings will be automatically refunded to the card on which you purchased your tickets with.
If you booked tickets with the City Hall and your event is rescheduled:- If you still wish to attend the new date simply turn up and your tickets will be valid and you don't need to do anything. Should you be unable to attend the rescheduled show please let us know by emailing firstname.lastname@example.org stating your booking reference number & your latest contact details so we can then start the refund process & contact you if there are any issues.
For any changes to events all ticket holders are being sent emails with the updated information and refund details.
If your question has not been answered here you can email the City Hall Box Office at email@example.com who will try to assist. In line with the latest government advice and for the safety of our employees our offices and call lines are closed and we can only accept email correspondence, as such we ask that you only contact us if absolutely necessary and thank you for your patience during this very busy time.
If you want to check the details of a specific event, the Sheffield City Hall website has the most up to date information we can release in our event listings. We are updating this all the time and posting updates on our social media channels. Please bear with us we are updating numerous events and contacting customers as quickly as we can. Thank you for your patience.
There will be no Tea Dances or Lunchtime Choirs taking place until the City Hall re-opens.
Sheffield International Concert Season
It is with a heavy heart that we have had to cancel the remaining concerts of the Sheffield International Concert Season and draw this current season to a close.
We encourage our customers to continue to follow the current guidelines on personal hygiene:
Wash your hands regularly with soap & water for at least 20 seconds.
Cover your cough or sneeze with a tissue and follow the CATCH IT. BIN IT. KILL IT. guidance.
The latest official information is updated daily and can be found here: