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Our Ticket Fees Explained

Our Prices

Seeing your favourite band or show is a great experience.  And we’re here to help you enjoy that must-see act, without any unnecessary confusion.

Our ticket prices are transparent and made up of three elements:

  1. The Face Value – this is the price agreed with the promoter or organiser of an event.  We work hard with promoters to ensure that this is a fair price.
  2. The Booking Fee – this is a charge made to cover the costs of our ticketing service, for example the costs of the ticketing software, call centre and our colleagues.
  3. The Fulfilment Fee – this is the cost of getting the tickets to you, so includes things like postage costs or organising collection facilities 

The prices shown in our literature and on our website combines the Face Value and Booking Fee.  This means that the price you see is the price you will pay for your ticket.  You can then choose the best method to get hold of your ticket and any costs for this at the time of booking. 

See our booking and fulfilment fees here 

How do our prices compare?

Facilities fee? Administration Fee? Suggested Donation? Different ticketing outlets and venues have different names for their charges, but what’s important is what you actually pay.  We work hard to keep prices low so that you can sit back and enjoy the show, but we thought it might be useful to compare our prices against other similar venues.


We’ve compared costs for other cities in the UK to see Jools Holland and choosing to have a ticket posted to a home address


Sheffield City Hall





 Face Value






 Booking Fee


= £4.44


(Per ticket charge)


(Transaction Fee)


(Administration Fee)


(Suggested donation)

 Fulfilment Fee












This comparison was carried out on 28th November 2016 for one ticket purchased and to be posted to a home address. 

Sheffield City Hall is part of a not-for-profit organisation, Sheffield City Trust.  Any surplus is reinvested into our venues and activities so that we can continue to provide a rich mix of performances and events for you to enjoy in the future. 

Please see our Frequently Asked Questions if you can't find the answer or information you were looking for here. 

If you have any further questions please get in touch with us on 0114 2 789 789 or email info@sheffieldcityhall.co.uk 

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