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| Home » Frequently Asked Questions (FAQs)  | Frequently Asked Questions |  |
Where is Sheffield City Hall?
Sheffield City Hall is located in the heart of the city of Sheffield.
How can I get there?
Sheffield City Hall is well serviced by the Supertram, with a stop at the rear of the building. We are also 10 minutes walk from Sheffield Train Station. There are taxi ranks immediately outside the venue. See Directions for those driving to the venue from outside the area,
Where can I park?
There is no on site parking at Sheffield City Hall, however, there are city centre car parks within easy walking distance. The nearest car parks are Carver Street (1 min walk) or NCP on Campo Lane (1 min walk). There are 5 disabled parking spaces on Balm Green (right next to the venue).
PLEASE NOTE: The only 24hr car park in Sheffield (within walking distance) is the NCP on Arundel Gate.
How can I book tickets for a concert?
There are several ways to book tickets for concerts at Sheffield City Hall:
a) In person at the City Hall Box Office, open from 9.30am – 5.30pm Monday to Saturday or in person at Hallam FM Arena box office, open from 10am – 6pm Monday to Saturday.
b) By phone through our Box Office line – 0114 2 789 789 available 9am – 9pm Monday to Saturday.
c) Online via the Sheffield City Hall website.
I’ve lost my tickets, what can I do?
Please contact us by calling the box office on 0114 2 789 789.
Can I cancel my tickets?
We regret that we cannot refund tickets unless the event is cancelled or changes considerably e.g. if the event is moved to a new date.
To whom do cheques need to be made payable to?
Please make cheques payable to Sheffield International Venues Limited.
Can I exchange my tickets to another show?
This is not possible as once tickets have been purchased they are non refundable. In some special circumstances, authorised exchanges may be made ie. if disabled seating is now required (subject to suitable seating available).
Do I need I.D. to collect my tickets and where do I collect them from?
You will need to present the credit or debit card used to purchase the tickets and sign a receipt on collection. This is to protect both you and ourselves from potential credit card fraud. Your tickets will be available for collection from the venue box office in the main foyer.
How can I book a Subscription/tickets to the Sheffield International Concert Season?
All subscriptions can be purchased from the Sheffield City Hall box office on 0114 22 33 752. Single tickets for the season can be purchased online or by calling 0114 2 789 789.
Can I smoke in Sheffield City Hall?
Sheffield City Hall is a non-smoking venue throughout.
How can I find out about Corporate Hospitality opportunities?
Sheffield City Hall has numerous packages available that can be tailored to the client. Please call a member of our sales team on 0870 121 3690 for more information.
How can I book Pre-concert dining tickets for Sheffield City Hall?
Call Paul Child on 0114 22 33 742 for menu information and to book.
How can I book a hotel?
Sheffield City Hall has partnerships with a number of hotels, all of which can be accessed via our business partners page.
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