Where is Sheffield City Hall? 
Sheffield City Hall is located in the heart of the city of Sheffield. We can be found at Sheffield City Hall, Barkers Pool, Sheffield, S1 2JA. 

My event was rescheduled, can I use my original tickets?
Yes all original tickets are valid. Please keep hold of your tickets and they will be valid for the rescheduled date.

How can I get there? 
Sheffield City Hall is well serviced by the Supertram, with a stop at the rear of the building. We are also 10 minutes walk from Sheffield Train Station. There are taxi ranks immediately outside the venue. 

Parking

As the preferred parking partner for Sheffield City Hall, visitors will receive a 35% discount on parking at the Q-Park on Rockingham Street. More information here

Can I take photographs during the events? 

Cameras and audio and video equipment are not allowed. Please ensure that all mobile phones, i pads, recording devices or alarms are switched off before entering the auditorium.
 
Can I dance during events? 

As a rule we would rather people remained seated at shows to allow all customers a clear view of the stage, at some shows the artiste may encourage the audience to stand up and dance. However, in these circumstances, dancing will still not be permitted in the Circle or Balcony due to safety concerns. If you would like to dance we recommend that you please book seats in the Stalls. We ask people who wish to dance to be considerate and not block the view of those who wish to remain seated. Our Front of House team may ask you to remain seated or move to another area if other audience members views are being obstructed.
We ask that you please consider others in your actions so everyone can enjoy their evening. If you are seen to be upsetting those around you a member of staff may ask you to sit down and we’d ask that you kindly respect this request.

Dancing in the aisles is not permitted due to licensing regulations that demands the aisles are kept clear at all times.
 
Are there any disabled facilities at the venue?

Yes. There is a ramp on the front of the building for wheelchair users - this leads to the main entrance. We have lifts to all floors excepth the Memorial Hall balcony level, accessible toilets on every level and hearing loops in our auditoriums. We also welcome guidance dogs. If you need assistance at the venue, please do not hesitate to contact any of our stewards who will assist wherever possible.
 
Do you have sound amplification for the hard of hearing?

The following devices are available at our venue:

Stethoset receivers earphones are built in - for people who need a clearer audio feed, predominantly spoken word type events where background noise and reverberation in the hall reduces the intelligibility of what customers hear.

Bodypack receivers - with 3.5 mm audio port - as above, but for people who want to use their own earphones/headphones OR for hearing aid users via an induction neck loop.

Induction neck loops - for use with the bodypack receivers, they plug into the audio port and then create a small induction loop for the user to then connect their hearing aid to.

Can I book tickets if I am a wheelchair user?

Yes, a limited amount of tickets can be booked online via ticketmaster. All other accessible tickets are bookable by calling our Accessible Tickets line on: 0114 256 5593

 Can I cancel my tickets?

We regret that we cannot refund tickets unless the event is cancelled or changed considerably e.g. if the event is moved to a new date. Please see the reverse of your ticket for full terms and conditions. 
 
What age qualifies for a concession ticket?

This can vary from show to show. Some shows may offer a concession for children under 16, carers, students and senior citizens. Please check the website to see which shows have a concession available - you may be asked to provide evidence that you are entitled to purchase tickets at a concessionary rate.
 
What are the running times for the shows?

The running times of the shows can vary depending on the type of production. We publish running times on our website for each show, when we have this information, and also post on our Facebook and Twitter pages. Please note that all published running times are approximate and may be subject to change.

Our curfew is 11pm. 

Is there a Bar in the venue? 

The City Bar at Sheffield City Hall offers the perfect place to meet before a show for a relaxing drink and a catch up with friends or colleagues. The fully licensed bar serves a range of alcoholic and soft drinks, as well as hot drinks.  
 
What are the additional Booking, Facility and Fulfilment Fees for tickets? 

All our ticketing fees are transparent, you can see more details of our Booking, Facility and Fulfilment Fees on this page. 

You may purchase your tickets by cash or credit/debit card. All major credit/switch/visa cards are accepted and a booking fee applies to all tickets purchased online, over the telephone or in person at our Box Office, unless otherwise stated.

What are your ticket terms and conditions? 

Our ticket terms and conditions can be found here www.sheffieldcityhall.co.uk/terms

When will my tickets arrive if I selected them to be posted to me as my fulfilment option?

All tickets are sent by 2nd class post unless the show is less than 7 days away. They are sent out between 5-10 days from the date of purchase unless otherwise stated.
 
Can tickets be posted overseas? 

Unfortunately we are unable to post tickets outside of the UK. Overseas customers must collect their tickets from our Box Office on the night of the show.
 
I've lost/damaged my tickets, what can I do?

Please contact us by completing our Box Office enquiry form at the bottom of this page, or visit the Box Office in person, open weekdays 10-4pm.
 
 Can I exchange my tickets to another show?

This is not possible as once tickets have been purchased they are non-refundable. In some special circumstances, authorised exchanges may be made i.e. if disabled seating is now required (subject to suitable seating available).
 
 What is the age restriction for events?

The age restriction for each event can vary depending on the content of the show as some events may be deemed unsuitable for children. Where there is no set age limit, often it is left to the discretion of the parent or guardian. However, please note that anyone aged 14 or under should be accompanied by an adult, aged 18 or over, both at the time of booking tickets and for the concert itself. If you are unsure, please check with the City Hall Box Office before booking your tickets to avoid disappointment.

Generally, no children under the age of 2 will be admitted to City Hall shows unless deemed an appropriate children's show. 
 
Do I need I.D. to collect my tickets from the Box Office and where do I collect them from?

You will need to present the credit or debit card used to purchase the tickets and sign a receipt on collection. This is to protect both you and ourselves from potential credit card fraud. Your tickets will be available for collection from the City Hall Box Office in the main foyer.

Can I camp over night for tickets? 

The City Hall does not advise customers queuing or camping over night before a show concert.

Following previous incidents that have occurred whilst customers queued overnight, we owe a duty of care to anyone who decides to queue on our land and it was clear after investigations that we were not in a position to fulfill this obligation.

We are unable to provide security and staff to monitor the queue in order to ensure safety. Further the area isn't suitable for people camping due to the location and the close proximity to clubs, pubs and bars. We also have no services available such as toilet and wash facilities for the customers.

We are fully aware that for some fans queuing to buy tickets is part of the fan experience. We are not trying to prevent this, but simply place manageable parameters to enable customers to be able to purchase tickets safely.

Can I pay with cash at bars and kiosks?
We do accept cash at our venue, however, we urge customers to use contactless and card payments wherever possible.

How can I pay?
You can pay for tickets using any major credit or debit card. If purchasing in person at our Box Office you can also pay with cash.
Please note that booking fees apply based upon which method you select to place your order. 

Do you charge booking fees?
You may purchase your tickets by cash or credit/debit card. All major credit/switch/visa cards are accepted and a booking fee applies to all tickets purchased online, over the telephone or in person at our box office, unless otherwise stated.
 
What is a booking fee? 
This is a charge made to cover the costs of our ticketing service, for example the costs of the ticketing software, call centre and our colleagues. You can see our ticketing fees explained section here. 

What is a facility fee?
This is a small charge that contributes to the upkeep, safety and security of the building to ensure that you enjoy your visit.
 
What is a fulfilment fee?
This is the cost of getting the tickets to you, so includes things like postage costs or organising collection facilities. This will be shown when you select your delivery method during the payment process, you can choose to print at home, have the tickets posted to you or collect from our box office. These options may have associated fees which are shown in the payment process. 

Who manages Sheffield City Hall?

Sheffield City Hall is part of a is part of a not-for-profit organisation, Sheffield City Trust.  Any surplus is reinvested into our venues and activities so that we can continue to provide a rich mix of performances for you to enjoy in the future. 
 
Who do I contact for lost property?
Please call our Stage Door on 0114 223 3740 and select the lost property option.
 
How do I make a complaint?
Sheffield City Hall endeavors to make your visit as enjoyable as possible, however if you do encounter a problem please feel free to contact us by emailing customerservices@sheffieldcityhall.co.uk 
Please note it is often easier to resolve a complaint at the time of the event. A Duty Manager is always available at each event so it is always best, in the first instance, to speak with them at the time to see if your problem or query can be resolved immediately.