Sheffield City Hall Enews
Frequently Asked Questions - Sheffield City Hall
Where is Sheffield City Hall?
Sheffield City Hall is located in the heart of the city of Sheffield. We can be found at Sheffield City Hall, Barkers Pool, Sheffield, S1 2JA. See our map of how to get to Sheffield City Hall.
How can I get there?
Sheffield City Hall is well serviced by the Supertram, with a stop at the rear of the building. We are also 10 minutes walk from Sheffield Train Station. There are taxi ranks immediately outside the venue. See Directions for those driving to the venue from outside the area.
Where can I park?
There is no on site parking at Sheffield City Hall. However, there are city centre car parks within easy walking distance.
SIV recommend Q Park on Rockingham Street, S1 4NL. £3 for 24 hours. For more information please visit the parking page.
There are limited car parking areas for blue badge holders on streets close to the City Hall.
Can I take photographs during the events?
Cameras and audio and video equipment are not allowed. Please ensure that all mobile phones, pagers or alarms are switched off before entering the auditorium.
How can I book tickets for a concert?
There are several ways to book tickets for concerts at Sheffield City Hall:
a) In person at the City Hall Box Office, open from 9.30am - 5.30pm Monday to Saturday or in person at Sheffield Arena box office, open from 10am - 6pm Monday to Saturday.
b) By phone through our Box Office line - 0114 2 789 789 available 9am - 9pm Monday to Saturday.
c) Online via the Sheffield City Hall website.
Can I book tickets if I am a wheelchair user?
Yes, the tickets must be booked by calling the box office on 0114 223 3740.
Are there any disabled facilities at the venue?
Yes. There is a ramp on the front of the building for wheelchair users - this leads to the main entrance. We have lifts to all floors and accessible toilets on every level. If you need assistance at the venue, please do not hesitate to contact any of our stewards who will assist wherever possible.
When will my tickets arrive?
All tickets are sent by 2nd class post unless the show is less than 7 days away. They are sent out between 5-10 days from the date of purchase unless otherwise stated.
Can tickets be posted overseas? We are unable to post tickets outside of the UK. Overseas customers must collect their tickets from our box office on the night of the show.
I've lost/damaged my tickets, what can I do?
Please contact us by calling the City Hall Box Office on 0114 2 789 789.
Can I cancel my tickets?
We regret that we cannot refund tickets unless the event is cancelled or changes considerably e.g. if the event is moved to a new date.
To whom do cheques need to be made payable to?
Please make cheques payable to Sheffield International Venues Limited.
Can I exchange my tickets to another show?
This is not possible as once tickets have been purchased they are non refundable. In some special circumstances, authorised exchanges may be made ie. if disabled seating is now required (subject to suitable seating available).
What age qualifies for a concession ticket?
Some shows may have a concession for children under 16, carers, students and senior citizens. Please check the website to see which shows have a concession available - you may be asked to provide evidence that you are entitled to purchase tickets at a concessionary rate.
What is the age restriction for events?
The age restriction for each event can vary depending on the content of the show as some events may be deemed unsuitable for Children. Where there is no set age limit, often it is left to the discretion of the parent or guardian. However, please note that anyone aged 14 or under should be accompanied by an adult, aged 18 or over, both at the time of booking tickets and for the concert itself. If you are unsure, please check with the City Hall Box Office before booking your tickets to avoid disappointment.
Do I need I.D. to collect my tickets and where do I collect them from?
You will need to present the credit or debit card used to purchase the tickets and sign a receipt on collection. This is to protect both you and ourselves from potential credit card fraud. Your tickets will be available for collection from the City Hall Box Office in the main foyer.
How can I book a Subscription/tickets to the Sheffield International Concert Season?
All subscriptions can be purchased from the Sheffield City Hall Box Office on 0114 223 3740. Single tickets for the season can be purchased online or by calling 0114 2 789 789.
Who do I contact for Lost Property?
Please call our Stage Door on 0114 223 3740 and select the lost property option.
Can I smoke in Sheffield City Hall?
Sheffield City Hall is a non-smoking venue throughout.
How can I find out about Corporate Hospitality opportunities?
Sheffield City Hall has numerous packages available that can be tailored to the client. We have a number of shows that VIP Hospitality is available - these can be found on the events page. These shows have an orange 'VIP Booking' button next to the 'Book Online' & 'More info' links.
For venue hire (meetings, banquets, conferencing, training days, team building) please call Event Sales on 0870 121 3690.
To hire the venue for an entertainment event (Oval Hall, Memorial Hall or Ballroom), please call 0114 223 3740.
Can I Camp over night for tickets?
The City Hall does not advise customers queuing or camping over night before a show concert.
Following previous incidents that have occurred whilst customers queued overnight, we owe a duty of care to anyone who decides to queue on our land and it was clear after investigations that we were not in a position to fulfill this obligation.
We are unable to provide security and staff to monitor the queue in order to ensure safety. Further the area isn't suitable for people camping due to the location and the close proximity to clubs, pubs and bars. We also have no services available such as toilet and wash facilities for the customers.
We are fully aware that for some fans queuing to buy tickets is part of the fan experience. We are not trying to prevent this, but simply place manageable parameters to enable customers to be able to purchase tickets safely.
How do I make a complaint?
Sheffield City Hall endeavors to make your visit as enjoyable as possible, however if you do encounter a problem please feel free to contact us by emailing email@example.com F.A.O Customer Services.
Please note it is often easier to resolve a complaint at the time as there is often very little we can do after the event. A Duty Manager always works at each event so it is always best, in the first instance, to speak with them at the time to see if your problem can be resolved immediately.
I’m getting ‘AVS Declined’ / ‘AVS error’ when paying by debit/credit card online – what does it mean? If you receive an ‘AVS failed’ error this is due to the address you have entered not matching that of your payment card. Our Ticketing System will only authorise debit/credit cards if the full name and address details match where the card is registered. If these do not match then the card transaction will be declined and we will not be able to process the sale. This may result in your account appearing to have a charge taken – this will be removed by your bank automatically within 3 to 7 days.
For all enquiries & further information, please complete our online enquiry form or contact the Sheffield City Hall Box Office on 0114 2 789 789.